RedShark Consulting – Terms and Conditions

Effective Date: 01/07/2025
Email: info@redsharkconsulting.com
Phone: +30 697 008 6126

1. Scope of Services

RedShark Consulting offers strategic consulting and operational services in the fields of:

  • Recruitment & Talent Acquisition

  • Customer Service Consulting & Training

  • Transport & Logistics Optimization

  • Marketing, Branding & Web Design

Each engagement is confirmed via a written agreement, email confirmation, or signed proposal outlining the scope, deliverables, and pricing.

2. Payment Terms

2.1 General

  • All prices are in EUR, excluding VAT (charged if applicable).

  • Payment must be made via bank transfer or other approved methods indicated on the invoice.

  • Work begins only after written acceptance of the terms and (where required) advance payment.

2.2 Strict Due Date

  • All invoices are due upon receipt, and no later than 7 working days after the invoice date.

  • Failure to comply may result in service suspension and/or legal collection procedures.

2.3 Payment Structure by Service

ServiceStandard Payment StructureRecruitment (fixed or success fee)50% upfront (project-based) or invoiced upon candidate hire (success fee)Customer Service / Logistics Consulting50% advance / 50% upon delivery or milestone completionMarketing & Web Design50% upfront / 50% at project handover or per defined stagesRetainers or Monthly ServicesInvoiced monthly in advance

2.4 Late Payment Fees

  • A late fee of 2% per month will be charged on any overdue amount after 7 working days.

  • Any legal or administrative costs for recovery will be charged to the client.

3. Modifications & Cancellation

  • Changes to the agreed scope must be confirmed in writing.

  • If the client cancels a project after acceptance:

    • The initial 50% deposit (if paid) is non-refundable.

    • Work completed until cancellation will be charged in full.

    • Any outstanding invoices must still be settled.

4. Intellectual Property

  • Final deliverables are transferred to the client only upon full payment.

  • RedShark Consulting reserves the right to reference completed work in its portfolio, unless confidentiality is requested in writing.

5. Confidentiality

All client data, communication, and materials are handled with full confidentiality and are not shared with third parties without explicit consent.

6. Liability

RedShark Consulting shall not be liable for indirect, incidental, or consequential damages. Service outcomes may depend on external factors (e.g., market conditions, platform changes).

7. Governing Law

These terms are governed by the laws of Estonia. Any disputes will first be addressed through direct negotiation. If unresolved, jurisdiction lies with the courts of Estonia.